The portal opens by default with the View filter set to Owned by me, which hides tickets opened by anyone else on your team. Switch it to Owned by organization to see every ticket associated with your company.
Steps
- Sign in to the Tenovi support portal and open the Tickets tab.
- Above the ticket list, click Filter.It's located to the right of the search bar.
- In the Filter panel, under View, select Owned by organization."Owned by me" only shows tickets you personally submitted. "Owned by organization" shows every ticket associated with anyone using your company's email domain — the domain is determined by the email address you signed in with.
- Confirm the other filters match what you want to see. If any expected tickets are still missing, set Status to All, and set Created and Last Activity to All time.
What the Filter panel looks like
Tip. The Filter panel remembers your last selection within a session but may reset to Owned by me on a fresh sign-in. If you notice missing tickets, re-check this setting first.
Still don't see a ticket you expect?
Verify the ticket was opened using an email address on your company's domain. If it was submitted from a personal address, or from a different domain than the one you're signed in with (for example, a parent or subsidiary domain), it won't appear under Owned by organization. Reach out to Support and we'll associate the ticket with your organization so it shows up in your portal.